FAQs

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We’ve Got Answers

Discover solutions to frequently asked questions about our
products and services.

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General Questions

What can Level Devil systems monitor?
We support a wide range of sensing applications.Our sensors are built for monitoring liquid tank levels; however, we can interface with any 0-5 volt or 4-20 milliamp sensor (flow, temperature, etc.), or dry-contact switch.

My industry is not listed. What do I do?
Level Devil products can serve a very wide range of industries. Yours is probably one we can serve. Contact us to discover your solution!

Can I monitor via my mobile phone or device?
You can monitor Level Devil® systems with any internet-capable device with a web browser.

Is there an app?
We have a mobile app for both Android and Apple devices. Download it here for iOS and here for Android.

Where can I monitor my tanks?
Anywhere in the world that you can have access to the Internet or a phone. Your private password-protected access allows you to check the status of your tanks from any computer or phone anywhere and at anytime.

Where do Level Devil® monitors work?
Anywhere there is an available link to cellular, internet, or satellite communications. In other words, just about everywhere in the world. We offer local displays, as well.

What is the reason/reward for tank monitoring?
There are numerous reasons and rewards for tank monitoring, including:

For fluid consumers and producers:
  •  Minimize costs with precision management of fluid assets
  •  Protection against interrupted operations and revenue losses
  •  Early warning of overfills, spills, leaks, thefts, or malfunctions
  •  Minimization of fluid hazards and resulting accidents
  •  Avoidance of EPA spill/leak fines
  •  Simpler, more stable and predictable fluid-purchasing cycles
  •  Easier tracking, reporting, accounting, and budgeting
…and more!

For fluid distributors and pick-up services:
  •  On-time performance, when needed
  •  Elimination of needless runs
  •  Reduced workload and manpower/equipment requirements
  •  Reduced fuel consumption
  •  Reduced wear-and-tear on equipment
  •  Reduced risk costs (accidents, insurance)
  •  Better customer retention, due to reliable, timely service
  •  Greater operating capacity and potential customer base with the same equipment and workforce
…and more!

Technical Questions

Why has my system stopped reporting?
  •  For AC-powered units: please check the power connection.
  •  For battery-powered units: please check the battery voltage.
  •  For solar-powered units: please check the solar panel for obstructions.

Why is my system reporting negative values?
Your system is either experiencing a calibration error or the sensor has stopped functioning.

Please contact technical support at (316) 267-2807.

Why is my system reporting a status of “inaccessible”?
Your system is reporting levels that we have set as incapable of being accessed, such as a spigot three inches up on a tank making the bottom inaccessible by traditional means.  

If this is incorrect, please contact technical support at (316) 267-2807.

Interested in our IoT solutions?

Reach out to discover how our remote monitoring and data reporting services can help optimize your operations.